How to File a Complaint Against a Lender
Lending institutions such as banks and credit unions strive to avoid problems with those they lend to, but complaints sometimes arise. If you want to complain to government regulators about a lender, you will find a confusing array of regulatory authorities with oversight for the financial community. Use a variety of assistance tools to identify the proper regulator for your bank and file the appropriate complaint forms.
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Instructions
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Compile information relevant to your complaint. List the bank or banks involved and individuals you have interacted with, have copies of related communications and list the specifics of your complaint and steps you have taken to try and resolve the problem.
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Identify the agency federal that regulates your lender. Ask the lender for this information or use Internet tools, such as the bank search tool at the Federal Financial Institutions Examination Council's website. Opt to call the federal Office of the Comptroller of Currency's hotline for assistance.
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Fill out a complaint form from the appropriate regulatory agency, which will be the Comptroller of Currency, the Federal Deposit Insurance Corporation, the Federal Reserve Board or the National Credit Union Administration. Complaints involving credit reports can be reported to the Federal Trade Commission. Submit forms online, or print and mail it to the regulatory authority.
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File separate complaint forms for each bank involved in your complaint, even if the same agency has oversight of all the banks involved.
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Tips & Warnings
Try resolving your complaint directly with the bank before filing a complaint with regulators.
You can also file a complaint about lenders to a state banking regulator.
References
Resources
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