How to Respond to Webroot IE Hijack Notice
Webroot provides Internet security while you surf the Web from an Internet Explorer browser. If you browser has been hijacked, you may receive a notice that your Webroot software is not working properly. Hijacking of your browser causes malicious software to run within your search sessions and automatically redirects you to predetermined sites with spam and advertising. You must run an antivirus program to respond to the hijack notice and get rid of it. Microsoft provides a free antivirus program called Microsoft Safety Scanner that is capable of getting rid of the Webroot IE Hijack files.
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Instructions
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Download and install the Microsoft Safety Scanner tool from the Microsoft website. Click “Save” from the Save dialog box when prompted. Select “Desktop” as the save location and click “Save.”
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Double-click the “msert” icon from your desktop. Click the “Run” button when prompted. The Microsoft Safety Scanner window launches.
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Review the terms for the tool. Check the box next to “Accept all terms” and click “Next.”
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Click “Next” again to begin the scan process.
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Select the option “Full scan” and click “Next.” The Microsoft Safety Scanner tool scans your entire computer system for the Webroot IE Hijack files. The program then automatically removes the harmful files. This can take several hours.
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Click “Finish” once the scan has completed and the Webroot IE Hijack files have been removed.
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