How to Troubleshoot IIS Isolation Mode
In Internet Information Services (IIS) 7, when you set up your file transfer protocol (FTP) site for the Microsoft Windows server, you can enable user isolation mode. User isolation mode is used to restrict certain clients within parts of your FTP site. This means that a server in a shared environment can prevent access from multiple accounts that would otherwise gain access. If you are having issues with the isolation mode, you may be able to troubleshoot the problem yourself.
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Instructions
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Check whether you can install IIS in the correct way initially. If the IIS installer is not working, then generate a log to determine where the installation failed. Click "Start," then type "msiexec /L FTP 7.log /I FTP 7_x64_75.msi" without quotes and press "Enter." The log will open and help you determine the point of error.
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Ensure that all elements of the user isolation are set correctly. Open FTP User Isolation in IIS Manager. Select the site you are configuring and then select "FTP User Isolation." Ensure a directory is chosen for the isolated users and then the restructured users. Click "Apply."
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Check the message shown when the error occurs. In IIS 7, there are a large number of error codes displayed such as '530' that correspond to the error itself. In the IIS help, either online or offline, you can establish the nature of the problem and find a fix. With the example of a 530 error, it means a user cannot log in. The 530 can be fixed by opening ISM, then the IIS snap in the console, right-clicking the FTP site, clicking properties, clicking "Security Accounts" and then disabling the "Allow only anonymous…" check box.
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Click the Start menu and type "Event Tracing for Windows." Press "Enter" to open the application. This is a debugging tool that shows the logs. Check the error messages and try to fix them. If still in doubt, use a search engine and search for the error messages given.
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