How to Troubleshoot Autodiscover

Microsoft Outlook's Autodiscover feature automatically detects and forwards a copy of any email sent to your email address.

Microsoft Outlook is part of the company's "Microsoft Office" package that provides users with an all-in-one email client, contact database and calendar to keep track of their business and personal endeavors. The software's email client works with any email provider, whether it be Gmail or a custom email address, but the Autodiscover feature is vital to making the product useful. The feature automatically detects when an email has been sent to your inbox and forwards a copy of it to Outlook's Web client.

Instructions

1. Click "Options" from the "Tools" menu on the top toolbar of Microsoft Outlook. A window will appear with multiple tabs.

2. Click the "Other" tab and click "Advanced Options."

3. Click the "Enable logging (troubleshooting)" check-box and click "OK" to save your changes. This will enable the program to keep a log of when exactly the retrieval process is failing.

4. Restart Outlook. By default, the program will attempt to Autodiscover your listed email accounts. If the process fails, a document will be created detailing the events.

5. Open the start menu and click "Run." A small window will appear, allowing you to enter text.

6. Type "%temp%" (without the quotation marks). A window will appear with a list of temporarily created files.

7. Open the file "olkdisc.log." A detailed report of the failure with multiple error codes will be displayed in a Notepad file. You can compare these error codes to those listed in the "olkas" folder, which is also found in the same folder as "olkdisc.log."

References

• Microsoft Office: Outlook 2010
• Microsoft TechNet: Troubleshooting Free/Busy Information for Outlook 2007
• MSExchange.org: Exchange Autodiscover
• Microsoft: How to Troubleshoot Autodiscover Issues in Outllok in a Business Productivity Online Standard Suite Environment