LG Optimus M Troubleshooting
Your LG Optimus M smartphone may experience occasional problems that require troubleshooting. Soft-resetting your phone may resolve a freeze when you have open applications. If you receive an error message when accessing the Internet or other applications, you may need to do a software update. If you continue to experience error messages or constant freezing, perform a hard reset to erase all the data on your phone and restore it to factory default settings.
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Instructions
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Soft Reset
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1
Hold your LG Optimus M with both hands. Pull off the phone's cover using the cutout at the top of the device.
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2
Remove the battery from the phone.
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3
Replace the battery and battery cover. The battery cover clicks when it is in place.
Software Update
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4
Download the LG Mobile Support Tool application to your computer from lg.com (see Resources). Install the application by following the prompts.
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5
Click "Install USB Driver" and select the LG Optimus M from the list of compatible devices. Wait for confirmation that the drivers were installed.
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6
Connect the phone to your computer using a USB cable and any available USB port on your system.
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7
Click "Start Updating." A confirmation message is displayed when the phone is updated.
Factory Reset
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8
Press the "Menu" key on the LG Optimus M while viewing the home screen.
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9
Tap "Settings," then tap "Privacy."
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10
Tap "Factory Data Reset" and read the warning about resetting your phone.
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11
Tap "Reset Phone," then tap "Erase Everything."
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