How to Answer the Phone Well at Work

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Clarity, conciseness, cheerfulness and good manners are key when answering the phone at work.

Instructions

Telephones
Personalized Stationery
Phone Message Pads
Spiral Notebooks
Writing Pens

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- 1
  
  Speak clearly.
- 2
  
  Use the company's preferred greeting, if there is one. If not, state the name of the business.
- 3
  
  Be polite and responsive, giving the caller your full attention. Remember that at that moment, you're the company's representative.
- 4
  
  Be as helpful as possible, even if it's not exactly your job to answer the phone.
- 5
  
  Learn how to use the phone's features smoothly.
- 6
  
  Ask permission first if you must put the caller on hold: "Would you mind holding for 1 minute?"
- 7
  
  Don't forget the caller is waiting. Ask them periodically if they'd like to continue to hold, call back or leave a message.
- 8
  
  Transfer the caller to someone who can help, if you can't.
- 9
  
  Take a good message, if applicable, and pass it on to the recipient.
- 10
  
  Thank the caller.

Tips & Warnings

A good telephone voice is cheerful and professional.
Again, when you answer the Acme Magic Trick Company phone, you are the voice of Acme Magic Tricks, so don't cut them off, hold them up or put them on the spot.

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Comments

fmthombene Nov 25, 2011
I want to lean more.
Betsy Sep 04, 2011
she is hungry
Lebo Jul 13, 2011
be warm and enthusiastic.
Sarah Jul 12, 2011
i would like to learn more about it as an executive bilingual secretary*
Denise Jun 03, 2011
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How to Answer the Phone Well at Work

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