How to Make Returns

With a surge in retail fraud, many stores are tightening up on their return policies. Stores are not legally bound to accept returns unless a product was defective or falsely advertised. The lesson? Know the store's policy before you buy, be courteous, don't expect something you're not entitled to, and hold on to those receipts.

Instructions

1. Present the item in its original packaging, with the receipt and the credit card number, if any, used in the purchase. Most stores require that returns be made within 30 days, though some allow 90 days.

2. Go to the customer service counter or to a cashier. Early mornings are a good time to make returns. Tell the person behind the counter that you'd like to make a return. Provide a short explanation if necessary.

3. Expect to receive cash or have a credit applied to your credit card account. To reduce fraud, some retailers will send a check instead of providing cash. And some will only give a store credit.

4. Suggest an exchange for a product of equal value if the salesperson refuses an outright return. Be patient with the employees. Being aggressive is unlikely to help. Most salespeople know that a happy customer is good for them and, therefore, will find a way to make you happy, if they possibly can.

5. Asking to speak to a manager or supervisor may be necessary but may anger the salesperson. As a first attempt, try something like "I understand your hands are tied. Is there someone else that I can talk to?"

6. Be prepared to give up on an attempt if you meet unreasonable resistance. Try to come back when more knowledgeable staff are on hand. Do not make insults or threats as this will prejudice future negotiations against you.

Tips & Warnings

• If a product is defective or was falsely advertised and the store refuses to take it back, file a complaint with the local branch of the Better Business Bureau or your state's consumer rights department.

• If you are returning to a store that has many "seasons" and you don't have a receipt, you may only get a merchandise credit for the sale price of the item, which may be much less than you paid. This is a frequent issue with stores that have five to six seasons per year and do heavy markdowns to move merchandise.