How to Troubleshoot Cyberduck
Cyberduck has a four-out-of-five-star editor rating on CNET and has over three thousand downloads per week as of August 2011. The open-source program is designed for the Mac operating system and is used to establish file transfer protocol, or FTP, to remote network locations such as Web servers. Like any software package, Cyberduck has flaws and bugs, which the developers routinely resolve by releasing software patches, but this never resolves the need for basic troubleshooting.
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Instructions
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Click "File" and then "New Connection." A pop-up box with several input fields opens. Ensure that the IP address or URL of the remote computer in the "Server" field is correct.
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2
Double-check your login credentials. Correctly enter a user name and password in the appropriate fields to establish a new connection.
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3
Enter the necessary port to establish a connection to the remote location. By default, port 21 is used. Refer to instructions provided by the remote location host to discover the correct port to use.
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Disable directory-incompatible directory commands if Cyberduck doesn't display items in your directories. Quit Cyberduck and click on "Applications" and then "Terminal."
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5
Type each of the following lines at the command prompt and then click "Return" after each line: "defaults write ch.sudo.cyberduck ftp.command.stat false," "defaults write ch.sudo.cyberduck ftp.command.lista false" and "defaults write ch.sudo.cyberduck ftp.command.mlsd false." Restart Cyberduck after entering the commands.
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Move files to your local hard drive before attempting to transfer to a remote server. This speeds up the transfer rate between Cyberduck and the remote server.
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