How to Impress the Guest During a Housekeeping Service

Going the extra mile in housekeeping keeps guests coming back.

It takes more than a clean room to impress a guest with housekeeping service. A clean room is expected. As a matter of fact, the cleanliness doesn't even register in their minds, unless the room isn't clean. It's the unexpected little touches consistently present each day that impress a guest and make them want to come back for another stay.

Things You'll Need

• High-end soaps, shampoo, conditioner and hand lotion set
• Spa-quality terrycloth robes
• Satin hangers
• Coffee maker
• Coffee cups
• Spoons
• Napkins
• Premium regular, decaffeinated and flavored coffee
• Sugar and artificial sweetener
• Creamer
• Quality pens and paper pad sets
• Paper doilies
• Individually wrapped chocolate
• Basket with local, fresh fruits

Instructions

1. 

   High-end toiletries will impress guests.

   Place high-end soaps, shampoo, conditioner and hand lotion on the bathroom vanity.

2. 

   A luxury robe makes guests feel pampered.

   Provide a spa-quality terrycloth robe for each guest on a satin hanger in the bath.

3. Fold the end of the toilet paper in an interesting shape.

4. 

   Coffee in a room is a convenience guests will appreciate.

   Supply a coffee maker with regular and flavored premium coffee and all the necessary accessories for a making a cup in the room.

5. Place a quality pen and pad of paper next to the telephone for taking notes.

6. 

   Finding treats in the room makes a guest feel special.

   Place a fancy paper doily on each pillow with an expensive, individually wrapped piece of chocolate on each doily.

7. 

   A fruit basket will appeal to health conscious guests.

   Provide an elegant fruit basket with big, fresh local fruits for the guests to enjoy.

8. Place a hand-written note from the housekeeper on the dresser telling the guests that the housekeeper would be happy to get them anything they need to make their stay more comfortable.

Tips & Warnings

• Take time to randomly spot-check a guest room before guests arrive to make sure it's a place you would enjoy staying in.

• Never use plastic items in a guest room; always provide glasses and elegant ice buckets that complement the décor.

References

• Travel Wires: Ten Ways to Impress Hotel Guests and Keep Them Coming Back
• Toilet Paper Origami

Resources

• Hospitality World Network: Make Housekeeping Tasks Repeatable and Standardized