How to Ping the Server From Quintum

Leverage existing network instructure cables when moving your phone systems to VoIP.

Manage and troubleshoot Quintum VoIP (Voice over IP) switch connectivity to a CDR (Call Detail Record) server using the Quintum CLI (Command Line Interface) and ICMP (Internet Control Message Protocol) "ping" packets. If the CDR server logs do not show call records for a particular Quintum switch, there could be connectivity issues between the server and switch. Use the "ping" utility on the Quintum CLI to determine whether or not connectivity is contributing to lost call record entries.

Things You'll Need

• Serial console cable provided with the Quintum switch
• Windows computer with a 9 pin serial port and the PuTTY terminal application installed
• Name assigned to the serial COM port on the Windows computer
• Credentials of an account that has access to the Quintum switch obtained from the Quintum switch administrator
• IP address of the server you wish to ping

Instructions

1. Connect the nine pin male end of the serial console cable into a serial port on the Windows computer. Plug the other end of the serial console cable into the port labeled "Console" on the Quintum switch.

2. Open the PuTTY program on the Windows computer. Click "Serial" in the left pane of the "PuTTY Configuration" window that appears. Type the name of the Windows computer COM port (such as COM1) into the "Serial line to connect to" text box. Enter "38400" into the "Speed (baud)" text box. Click the "Flow control" box and click the "None" option. Click the "Open" button.

3. Press "Enter" three times, and the Quintum switch command prompt will appear. Type the user name of an account that has permission to access the Quintum switch on the command line when prompted, and press the "Enter" key. Enter the password for the account when prompted, and tap the "Enter" key.

4. Enter "ping x.x.x.x" at the command prompt except replace the "x.x.x.x" with the IP address of the server you wish to ping, and tap the "Enter" key. If replies are displayed in the command line output the Quintum switch can connect to the server.

References

• Net: Tenor DX VoIP MultiPath/Gateway Switch
• Quintum: Remote Management Session Server Application Guide
• Quintum: "CMD" Commands