How to Troubleshoot Veritas

Veritas software provides backup functionality to a variety of operating systems.

Veritas Software Corporation, founded in 1983, are the developers of NetBackup, a popular backup utility. In 2005 the company merged with Symantec but continued to specialize in storage management software. Troubleshooting Veritas can be a complex task, and depending on the issue, should only be performed by qualified individuals. There is, however, a simple routine for troubleshooting basic disc operations.

Instructions

1. Use the command "# vxdg list" to determine if the disk is online or offline. If the disk is offline, unmount it with the "# umount" command.

2. Use the command "# vxdg deport" to deport the disk, then re-import it with the "# vxdg import" command. If the deport/re-import of the disk fails, stop troubleshooting and contact a system admin to repair critical drivers.

3. Use the "# vxprint --thg" command to confirm that the status of the imported disk is disabled. If it is disabled, use "# vxvol --g startall" to enable the disk.

4. Type "# vxdg list" to confirm the disk is online, and "# fsck -F vxfs -o full" to run fsck on the disk.

5. Remount the filesystem with the "# mount --a" command.

6. Use the "# vxdisk -o alldgs list" command to show all disk usage on the host.

Tips & Warnings

• Log files are placed in the "veritas\netbackup\logs" directory by default.

References

• Zedat: Veritas NetBackup Troubleshooting Guide
• Symantec: How to Enable Logging to Troubleshoot VERITAS NetBackup