How to Take Criticism at Work
Handling criticism takes a bit of understanding and a lot of patience. It's a natural reaction to try and defend against criticism from co-workers or managers, but by doing so, you may be ignoring problems that they pointed out. The way in which a person handles criticism is often dependent on how it is offered. Co-workers and managers who ineffectively criticize someone can cause confusion and anger. Understanding that most criticism isn't directed at you personally can help you deal with the criticism.
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Instructions
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Assess the areas others believe you need to work on. When co-workers or managers take the time to point out your flaws, it's usually for good reason. Rather than immediately argue their point, take time to think about the areas they highlighted. Ask yourself what you could improve on.
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Ask for more explanation. Some people, moreso co-workers than managers, have difficulty criticizing others effectively. For example, suppose your co-worker says, "You need to communicate better with customers." That offers you no insight into what you're doing wrong. If the person instead says, "You can communicate better with customers by smiling when you talk, looking each customer in the eye and continuing conversations by interjecting personal experiences," then you understand what you have to improve.
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Explain your take on the criticism in a calm, but authoritative manner. If you truly believe the criticism is wrong, say so, but in a friendly and confident way. For example, suppose your co-worker tells you that your way of making pizzas is inefficient. If you don't believe so, you could say "I might have a different method, but my output is above average."
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Thank the person for his concern and time. Even if you don't believe the criticism is warranted, the other person took his time to help you improve on a perceived weakness and deserves to be thanked. However, if the criticism was not constructive, explain that people respond better to constructive criticism.
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Tips & Warnings
If a co-worker harshly criticizes you over each tiny mistake, ask her to stop. Constant criticism is not only unwarranted, but it can cause clashes in the workforce. If she doesn't stop, consult your manager.
