How to Change a Reason for Claim in PayPal

PayPal is an international payment service that can be used to send or receive money in a variety of currencies. If a purchase is made using PayPal that is connected to a problem, fraud or misrepresentation of an item, a claim can be opened to attempt to get reimbursed. A reason for the claim is selected when the dispute is opened. If the reason needs to be changed, the claim can be modified.

Instructions

1. Log in to your PayPal account.

2. Click the "Resolution Center" link in the top navigation menu.

3. Click the "View Open Cases" link.

4. Click "View" next to the claim that needs to be modified.

5. Click "Change your reason for this claim" if the case has been escalated. Click "Change your reason for this dispute" if the claim has not been escalated.

6. Click the claim reason field. Select the new reason from the drop-down list.

7. Click "Continue" to save the changes.