How to Be Effective in a Phone Interview

Preparation is key to a successful telephone interview.

A phone interview is an opportunity for a company to get a feel for who you are and how you may fit with its organization. A little preparation can help you feel confident when the phone rings. Put your best foot forward by going into the interview feeling relaxed and ready to answer any questions that come your way.

Instructions

1. Keep a copy of your resume in front of you. It's natural to think that you'll remember all the details of your resume, but an interview can be a stressful situation. Cut down on that stress by having company names, job duties and dates of employment right at your fingertips.

2. Use a land line. A cell phone that occasionally drops calls is no way to put your best foot forward. If at all possible, give employers a land line number when you set up the interview. Avoid call waiting and never put your interviewer on hold.

3. Keep a pen and paper at hand. Make a note of your interviewer's name as soon as he calls. You can also use your pen and paper to take notes on things you think you may want to ask about later. It is common for a interviewer to end a call by asking if you have any questions. Let him know that you've taken an interest in your conversation with him by asking a question related to the interview. For example, you might say, "You mentioned that your company provides flex hours. I've always wondered about flex hours from the business point of view. Can you tell me how it's worked for your company so far?"

4. Do not interrupt. As excited as you may be about your job interview, practice active listening by allowing the interviewer to ask a complete question before you begin to answer. Also give her plenty of time to answer any questions you may ask.

5. Answer questions honestly and succinctly. There's a good chance that if you think you're rambling as you talk, you are. Keep your answers brief, answering the interviewer's question fully without droning on. Assume that anything you say to the interview can be verified, so save yourself trouble by telling the truth.

6. End on a high note. Once the interview has wound down, reiterate your interest in the position and thank the interviewer by name for taking the time to speak with you.

7. Send a follow-up thank-you note. Whether you email the person who interviewed you or send a card through the mail, it is polite to thank the interviewer for his time and to mention what it is about the job that intrigues you. You will be remembered for your thoughtfulness.

References

• Net-Temps: Preparation Tips for Effective Phone Interview, Joan Lloyd
• SVSU.edu: Conducting Effective Telephone Interviews