Samsung Intercept Troubleshooting

The Virgin Mobile Samsung Intercept may encounter occasional problems that you can troubleshoot before contacting the service provider's technical support. Commonly experienced problems with the Intercept include software freezing and applications unexpectedly closing. A soft reset can help with freezing or if your applications close or do not open. Updating the system can resolve freezing or other software issues. Resetting the phone is an option if you continue to experience freezing or other issues after other troubleshooting.

Instructions

Soft Reset

1. Remove the Samsung Intercept's battery cover by popping off the cover using your fingernail.

2. Remove the battery and leave it out at least one minute.

3. Replace the Intercept's battery and battery cover.

4. Press and hold the "Power" button on the phone until it restarts.

Android Operating System Update

1. Press "Home" on the Samsung Intercept and touch "Menu."

2. Touch "Settings," and then touch "About Phone."

3. Touch "System Updates," and then touch "Update Android."

4. Wait for the phone to search for the available updates.

5. Touch "Install" when the updates are downloaded. The phone may restart to complete the process.

Phone Reset

1. Press "Home" on the Intercept and touch "Menu."

2. Touch "Settings," and then touch "Privacy."

3. Touch "Factory Data Reset" and read the disclaimer.

4. Touch "Reset Phone," and then touch "Erase Everything." Wait for the Intercept to restart.

Tips & Warnings

• Back up your contacts before resetting your Samsung Intercept. A reset completely erases the data from your phone.

References

• Virgin Mobile USA: Samsung Intercept User Guide; 2010