How to Troubleshoot Gmail
Gmail is a free email service that can be accessed anywhere at any time by simply opening a Web browser and logging in. Occasionally, you may experience problems with accessing your account. Problems can range from loading issues, incorrect login information or an account that has been compromised. Google has created a free, online troubleshooting tool and a set of solutions for fixing your Gmail access problems.
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Instructions
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1
Click "File" from the top menu of your Web browser and click "New Tab."
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2
Navigate to the online Gmail Troubleshooting Tool in the new tab.
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3
Select the option that best describes the problem or error you are encountering when accessing Gmail from the list of options under "What's preventing you from accessing Gmail?"
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4
Select the option that best describes your specific problem from the resulting questions from the troubleshooting tool.
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5
Follow the on-screen instructions listed under "Solution" to resolve your problem.
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