How to Pay a Negative Membership on "RuneScape"

Contact Jagex's Billing Department if your "RuneScape" account is placed in negative membership status.

Negative membership status in Jagex's "RuneScape" indicates there is money owed on the membership or a problem has been encountered with automatic billing. Jagex charges your account automatically at the end of each monthly billing cycle for the prior 30 days of play rather than the forthcoming 30 days. Your account is placed in negative membership status and you cannot play the game or access your full account until the outstanding amount is paid if your automatic payment fails. You need to contact Jagex's Billing Department directly to solve the problem.

Instructions

1. Contact Jagex's Billing Department when you receive notice your account is in negative membership status. The contact email is [e-mail]. Inform them of the situation and request clarification.

2. Wait for Jagex's Billing Department to contact you. This will most likely occur within one or two business days. They will send you details about your negative membership status, the amount owed and how to pay it in accordance with the payment preferences you established when setting up your account.

3. Follow the instructions provided to you by Jagex. Most payments will be done through the billing system on Jagex's website, but occasionally Jagex may arrange special payment options.

References

• RuneScape: General Billing FAQs
• Jagex Games Studio: Account Management