How Does Remote Assistance Work?
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Use Help and Support
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Click on the "Start" menu> "Help"> Support." Click on "Invite Someone" (XP) or "Use Remote Assistance" (Vista). Click on "Windows Messenger" or "Email." Choose a password for the remote assistance session. Click on "Send." The Expert computer receives the invitation with the password and then sends a request to start the session. When the notification from the Expert appears on your Windows screen, click on "Start Remote Assistance." Use the dialog box that appears on your desktop to communicate with the help desk technician. The help desk technician clicks on the "Take Control" button to request remote control over your computer (Click on the "Stop" button in the dialog box to stop the take control request).
Use Windows Messenger Without the Help and Support Center
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Run Windows Messenger. Click on the "Tools" menu. Select the option to "Send an Invitation." Click on "Start Remote Assistance." Select the source you want to contact. To start a remote assistance session quickly, right-click the mouse pointer over one of your contacts in Windows Messenger. Click on "Invite"> "Start Remote Assistance." Click on the "Yes" button to begin a session after receiving a message that the contact has accepted the invitation.
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Offer Remote Assistance to Other Users
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Enable the group policy setting on your computer by clicking on the "Start" menu>"Run." Type the following text into the text box: gpedit.msc. Point your mouse to the section labeled "Computer Configuration Node," and then double-click on "Administrative Templates." Click "System"> Remote Assistance." Click on "Offer Remote Assistance." Select the "Enable" option. Open the "Start" menu, and then click on "Help and Support."Click on the "Tools" menu>"Offer Remote Assistance." Click inside of the text box, and then type the IP address or the name of the computer to which you want to offer remote assistance. Click on the "Connect" button to send your request to the novice computer.
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