A supermarket owner has a multi-faceted job that requires numerous skills. He must have customer service skills to interact with the customers. He should have a background in budgeting and other areas related to business accounting. Being a good judge of character is a plus, as the owner will have to hire employees.
A supermarket owner should always make herself available to her customers. In some cases, a customer may prefer to do business with someone she knows. As such, it is important that the owner talk to customers on a regular basis, and not only when there is a problem at the store. For small supermarkets, the owner should consider getting involved in community activities. Not only do these provide an effective advertising opportunity for the store, they also give the owner a chance to learn what people in the community want and need.
Especially in a small supermarket, the owner will usually oversee inventory accounting and product ordering. This means that as it is time for him to order new product, he will have to check the current amount of stock he has available. He must also be able to estimate how much of each product will be purchased between his inventory count and the delivery date of the product. He has to determine the amount of each product to order to ensure he doesn’t run out. At the same time, he must avoid over-ordering, especially when it comes to perishable items.
Keeping an eye on the employees at the supermarket is one of the most important tasks of the supermarket owner. His employees can make or break his business, as they are the ones that have constant contact with the customers. The owner must ensure that his employees look presentable, act in a professional manner and treat every customer with respect. Part of doing this job effectively is hiring employees that are capable of effectively doing the duties of their position. This may include hiring and training a good management team. At some supermarkets, the owner also does the employee scheduling.
Although many supermarket owners use an accountant to take care of finances, the owner should still have a hands-on role with the finances. For example, he should be familiar with his profit and loss statement. He should also keep an eye on his bank account balances, vendor account balances and daily sales records.