How Does a Dunkin' Donuts Franchise Owner Spend a Workday?

Introduction

A Dunkin' Donuts franchise owner has many duties, especially if she owns more than one franchise. Many Dunkin' Donuts stores are open 24 hours per day, 7 days per week, putting extra burden on a franchise owner to find enough reliable employees to work the store.

Administrative

The administrative duties of a Dunkin' Donuts franchise owner include employee payroll, keeping track of employee benefits such as health insurance, life insurance and 401(k), if offered, and hiring and firing employees. Administrative duties also include keeping track of sales via sales reports, reporting into the Dunkin' Donuts franchise company, accounting and all business and employee taxes.

Inventory

Though Dunkin' Donuts is a restaurant, it does carry some inventory, such as coffee, plasticware and paperware. The owner must keep track of what is used and/or sold, and reorder these items as needed.

Donuts and Other Foods

If the Dunkin' Donuts franchise bakes its own donuts and other products, the owner must be sure there are enough ingredients to make everything. He will usually stock fresh ingredients a couple of times a week. He is also in charge of quality control. If the particular store does not make its own product, the owner must ensure there is enough finished product on hand to last throughout the day.

Customer Service

The owner must fill in behind the counter if an employee calls in sick and there is no one else to cover the shift. He must know not only how to run the store, but he must be able to physically work the store. He must also have excellent customer service skills, as any complaints a manager cannot handle go to the franchise owner.

Conclusion

A Dunkin' Donuts franchise owner must be a jack-of-all-trades. He must not only understand his business from an administrative point of view, but he must also understand the workings of the store and have good customer rapport, in the event he must work the counter or in the event that he must deal with irate customers the manager passes on to him.