How Does a Bank Teller Spend a Workday?

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  • Bank tellers are important individuals that are a trusted part of the banking industry. Responsible for handling large sums of cash, bank tellers need to go through a series of background checks and finger printing processes before being hired. Once cleared, and proven to be free of any past criminal offenses, a bank teller can begin working at one of the many banking institutions across the country.

Behind the Scenes

  • A typical banking day usually begins between the hours of 8:00 a.m. and 9:00 a.m. At this time the bank teller is responsible for opening the bank vault and removing the cash necessary for distribution throughout the day. A system of checks and balances are often in place to assure that the bank vault is properly entered and secured afterward. In most cases, two bank tellers will enter the vault to remove, count and assess the contents during the morning entry. This buddy system is set in place as a protection for both the bank and the tellers themselves.

Morning Preparations

  • Upon removing the cash, deposit and withdrawal tickets and other necessary paper items from the vault, each bank teller is assigned their drawer which contains a specific amount of cash that is unique to each bank. Along with that drawer, all of the bank tellers are also given the necessary paper documents that will be used throughout the day such as, deposit tickets and receipts. Each bank teller is then expected to count their drawer, make sure the required amount of money is accounted for, and prepare to serve the public upon the opening of that business day.

Daily Responsibilities

  • From the time that the bank opens, and up to the close of the business day, a bank teller is expected to provide excellent service to the many customers expected to walk through the bank doors throughout the day. Service with a smile is always expected, and the banking customer is to always be treated as an important asset to the bank itself. As customers progress through the teller lines throughout the work day, the bank teller will cash checks, deposit monies, offer customers information associated with their bank accounts such as, balances and holds, and check identification to ensure the maximum amount of security is put in place for the protection of all customers and their personal accounts.

Wrapping up the Days Transactions

  • Once the business day has ended and the final customer has left the bank, the bank is secured and the bank tellers check their transactions for the day against a printout that audits the teller's daily tally. During this time human errors and questioned transactions can be addressed and corrected. When all of the cash, check, deposits, and withdrawal transactions can be accounted for and verified, the bank teller once again places the money and paper items back in the vault, where once again the checks and balances are put in place. The vault is then locked, and the bank teller leaves the establishment to return on the next workday.

  • Photo Credit Jonae Fredericks
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