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Guest service managers, also known as lodging managers or customer service managers, work in the hospitality industry, most commonly in hotels and motels. According to the U.S. Bureau of Labor Statistics, the median salary of hotel managers was $45,800 in 2008. Salaries vary based on the type of establishment. There is slow growth in this industry, and those who hold a college degree in hotel and restaurant management are most likely to obtain these positions.
As of May 2008, more than 59,000 Americans worked as hotel managers -- professionals who oversee the day-to-day activities at facilities of all sizes that offer overnight accommodations to travelers. The U.S. Bureau of Labor Statistics predicted at the time that the demand for managers in hotels would increase by 5 percent through 2018. This increase should result in the creation of 2,800 new jobs in the profession during that time frame.
A hotel reservations manager oversees workers on the front desk of a hotel. The role of a reservations manager depends upon the size of the establishment. In a small hotel, one clerk or manager may do everything. In larger hotels, several reservation clerks work under the supervision of the reservations manager. Because of the nature of the industry, long hours, including evenings and weekends, are common.
A hotel duty manager, also commonly called a hotel manager in the United States, is in charge of a hotel's daily operations. She is required to guarantee optimum guest relations concurrent with managing and supervising departmental managers and staff members. Her job is to create a warm and welcoming atmosphere that encourages guests to return and to recommend the lodging facilities to others.
Any front desk position generally is the first point of introduction to the business. Many hotel lobbies, especially those at larger hotels, are busy places, even hectic at times. More often than not, it is the front desk experience that influences the customer's opinion of the hotel. This first impression and rapport developed with the front desk personnel often is responsible for the customer's return visit to--or decision not to revisit--the hotel.
The revenue manager for a property is the person responsible for maximizing the room revenue on a daily, monthly and annual basis. Their actions directly affect how many rooms the hotel sells and at what rate. The person in this position has to understand their hotel, the market they are in, technology, and have a unique knowledge of economics. A successful revenue manager can be paid anywhere from $40,000 to $70,000 per year.
To become a manager of a hotel, you must spend a couple of years in the hospitality and tourism industry, learning all the different parts of the job. Working as a manager at an international hotel is an even more unique form of hotel management, which requires certain special skills.
If you want to break into the hotel industry, you will need to begin by making a strong first impression. To do this, you should craft the kind of resume that will make any hotel employer want to get in touch with you. Your resume should not appear as a generic list of former schools and employers, but as a carefully-crafted summary of the achievements that make you a desirable candidate for your future hotel staff position.
Hotel and restaurant managers oversee the daily operations of a hospitality business. Their responsibilities include motivating their staff and serving the guests. They also complete administrative tasks such as ordering supplies, scheduling staff, hiring and firing, budgeting, payroll, and filling out daily reports.
A hotel manager is tasked with the responsibility of ensuring that hotel operations run smoothly. Guests expect clean, comfortable rooms and attentive staff. While actual day-to-day duties of the job might vary from location to location, depending upon the size and function of the facility, the primary goal remains the same. At larger lodging facilities, there may be multiple managers designated to oversee different departments, but all will ultimately report to one boss.
As a hotel housekeeping manager, you're the one everyone looks to for guidance and support. Your staff is responsible for ensuring the quests have an enjoyable stay they will cherish. The atmosphere and personality you bring to the job will be reflected in the spirit and professionalism of your staff. As the hotel housekeeping manager, you'll be responsible for paying close attention to the details others might overlook and ensuring all applicable regulations are properly adhered to.
A hotel operations manager is responsible over the overall day-to-day operations in a hotel. The operations manager is ultimately the one responsible for making sure that everything in the hotel runs smoothly, that the hotel is in good repair and that the hotel is making a profit.
Hotel resident managers are responsible for the day-to-day operations of a hotel or lodging facility, including taking care of customer complaints and taking care of problems, as well as ensuring all of the normal daily activities run smoothly. However, resident managers differ from standard general managers in that they not only work, but actually live, in the hotel. This is so they can be available and on call to handle any problems that arise.
Hotel reservation clerks are the direct liaison between the hotel chains and the public. Clerks work in a fast-paced environment, often interacting with people from around the world.
Reporting directly to the hotel manager, a hotel resident manager is second in command, managing all everyday tasks surrounding the operations of a hotels front desk, concierge, guest services and facilities operations. In most cases, this individual resides within the hotel, similar to that of an apartment building superintendent.
The term "hotel hospitality management" refers to a hotel management position involved in welcoming and catering to the needs of guests.
A hotel customer-relations manager, also referred to as a guest-relations manager, typically oversees guest-support personnel and maintains the integrity of the hotel by ensuring a pleasant experience for hotel guests.
Working in the hospitality industry can be a rewarding experience, especially when your hotel guests recognize how essential good management is to the comfort of their stay. When you start looking for a new job in hotel management, use the same dedication to excellent service to apply yourself to finding the right position for you.
