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Take your career to new heights with little help from the experts. From getting ahead, to honing effective work habits, to getting along better with your boss, our career advice is the recipe for success. And what's a career without a good college education? Browse through college advice on topics like getting your graduate degree, choosing the right area of study, paying for your education and more. From advice about education to getting useful career help, we'll have you on the fast track in no time.
Showing 1-50 of 71 results
How to Write a Resume for Customer Service Positions
When writing a resume for a customer service position, it's important to be able to highlight relevant skills, such as patience, the ability to listen and computer skills. Learn about including...
How to Handle an Irate Customer
Handle irate customers by listening attentively to their complaints and summarizing the issue to them afterwards. Defuse an upset customer by using superior customer service skills with tips from...
Telemarketer Pros & Cons
Telemarketer careers have both pros and cons involving customer service and customer satisfaction. Weigh the pros and cons of a telemarketing career with tips from a telemarketing manager in this...
How to Refill Customer Drinks as a Waiter
Learn how to refill drinks with expert tips and advice on customer service in this free video clip on waiting tables.
What to Do if the Customer Wants to See a Manager
Learn what to do if a customer wants to see a manager with expert tips and advice on customer service in this free video clip on waiting tables.
How to Handle Customer Complaints
Learn how to handle customer complaints with expert tips and advice on customer service in this free video clip on waiting tables.
Tips for Waiting Tables: Part 2
Learn some tips on customer service in this free video clip on waiting tables.
How to Ask for Help From Other Waiters
Learn how to ask for help with expert tips and advice on customer service in this free video clip on waiting tables.
Tips for Waiting Tables
Learn some tips on customer service in this free video clip on waiting tables.
How to Greet the Customer at the Table
Learn how to greet the customer with expert tips and advice on customer service in this free video clip on waiting tables.
How to Sign Off in Customer Service
Perfecting a sign off - Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
The Importance of Using the Same Factors for All Types of Customer Service
Stressing the importance of knowing the different types of service. Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
Summary of the Different Types of Customer Service
A summary of the customer service points covered. Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
Show & Tell Exercise for Customer Service
Practice showing and telling. Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
Having a Friendly Tone in Customer Service
Makesure you have a friendly tone. Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
Accuracy of Information in Customer Service
Make sure the information provided is accurate. Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
The Importance of Grammar in Customer Service
Having proper grammar and spelling goes a long way. Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
The Importance of Appearance in Customer Service
Make sure you look good when working in customer service. Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
The Importance of Concentration in Customer Service
Complete concentration and focus is required of any customer service person. Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
How to Show & Tell in Customer Service
Demonstrating the art of showing and telling. Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
Using a Customer's Name
Make sure you use the customer's name. Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
How to Put a Customer on Hold
How to properly put a customer on hold. Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
Stop Watch Customer Service Exercise
A stop watch exercise for customer service training. Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
Different Customer Service Methods
Methods of customer service training. Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
How to give a Greeting in Customer Service
Stressing the importance of a greeting. Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
The Importance of Customer Satisfaction
Make sure customers are always happy. Improve your customer service with these training tips and techniques.
Overview of Customer Service Basics
A summary of the points covered. Improve your customer service with these training tips and techniques.
How to Personalize a Workspace
Be appropriate when personalizing a workspace. Improve your customer service with these training tips and techniques.
How to Use Time in Customer Service
Time is precious in customer service. Improve your customer service with these training tips and techniques.
How to Have Proper Etiquette at Work
Displaying proper etiquette will show that you are dedicated to customer service. Improve your customer service with these training tips and techniques.
How to Control a Situation in Customer Service
Make sure to take charge of the situation. Improve your customer service with these training tips and techniques.
Customer Service Tips
An overview of customer service training. Improve your customer service with these training tips and techniques.
Asking Questions in Customer Service
Don't be afraid to ask questions. Improve your customer service with these training tips and techniques.
Honesty in Customer Service
Being honest is very important. Improve your customer service with these training tips and techniques.
How to Be Personal in Customer Service
Remind yourself to be personal with customers. Improve your customer service with these training tips and techniques.
Explaining Customer Service
Learn about customer-oriented service with these video instructions.
Knowing the Policies & Procedures for Customer Service
Make sure you know the correct customer service policies and procedures. Improve your customer service with these training tips and techniques.
How to Use the Right Tools in Customer Service
Learn the importance of using correct customer service tools. Improve your customer service with these training tips and techniques.
How to Store Customer Information
Making a database to store customer information. Improve your customer service with these training tips and techniques.
It's Okay to Say 'I Don't Know' in Customer Service
Don't be afraid to say "I don't know" when dealing with a customer. Improve your customer service with these training tips and techniques.
Wiping the Slate Clean in Customer Service
Be sure to wipe the slate clean after each customer. Improve your customer service with these training tips and techniques.
How to Be Personal in Customer Service
Being personal is one of the most important attributes. Improve your customer service with these training tips and techniques.
The Importance of Business Knowledge in Customer Service
Learn why it's important to have knowledge of the business for customer service. Improve your customer service with these training tips and techniques.
The 123's of Customer Service Model
Introduction to the 1,2,3's of Customer Service. Improve your customer service with these training tips and techniques.
Watch How you Say Things in Customer Service
Learn how a customer reacts to how you say things. Improve your customer service with these training tips and techniques.
Being Too Casual in Customer Service
Being casual with customer service is only good in small amounts. Improve your customer service with these training tips and techniques.
The Importance of Attitude in Customer Service
Learn how to improve attitude in customer service by stressing its importance. Improve your customer service with these training tips and techniques.
ABCs of Customer Service
Introduction to better customer service. Improve your customer service with these training tips and techniques.
Researching Good Customer Service Skills
Learn how to do research to help with customer service skills in this free customer service lesson from our retail sale management expert.
Summary of Customer Service Techniques
Watch a summary of the points covered in this free customer service lesson from our retail sale management expert.
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