The Gilkey Window Company, a custom manufacturer and installer of windows, was founded in 1978. Despite their solid ratings from the Better Business Bureau, Gilkey windows still experience problems. In particular, customers have filed complaints against Gilkey due to billing, customer service and service issues.
The Better Business Bureau (BBB) reports that they have received one billing/collection complaint against Gilkey (as of March 2011). Billing/collections complaints include billing errors, unauthorized billing and collections disputes such as the receipt of unordered product.
The BBB reports that one customer service complaint has been lodged against Gilkey. The BBB indicates that customer service issues may include unsatisfactory customer service, failure to provide assistance, failure to address customer dissatisfaction and/or inappropriate behavior.
There have been a total of three service issues alleged against against Gilkey between March 2008 and March 2011. Two of the complaints were titled "service issues," while one specifically stated "improper or inferior service." Aside from inferior service, service issues may include improper diagnosis of a problem and/or delayed completion of repair.
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