Technology Assessment Protocol
There is no single technology assessment protocol. Each organization develops its own protocol to determine if a proposed technology purchase or implementation meets organizational needs. This is generally done by assessing the needs of the organization and the costs and benefits of the technology.
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Organizational Needs
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The question of whether or not to implement a new technology is frequently not a question of whether to implement a technology, but which technology to implement. The implementation of new technology is sometimes suggested as a way to improve an organization, but in other cases, new technology is necessary to meet changing needs, and the only question is which technology best meets those needs.
Costs
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Costs are an important part of evaluating the cost of new technology, but it isn't as simple as just looking at the purchase price. The costs of new technology also include the cost of maintaining and repairing that technology, the cost of training staff to use that technology and the costs of changes required to existing technologies as a result of the switch.
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Benefits
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The benefits to an organization are not simply a matter of direct improvements to profits or cost savings. They can also include productivity improvements, decreases in system downtime, environmental improvements, improvements to customer or employee satisfaction and other indirect benefits. All of these can be evaluated as part of technology assessment.
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References
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