Xerox Drum Errors

Chester Carlson invented the process called Xerography now used worldwide.

Xerox copy machines use an electrostatically-charged imaging drum that attracts the toner to the image and transfers it to paper. A heat fuser embeds the toner onto the paper and creates the copy. A number of reasons exist for getting a drum error on a Xerox copy machine.

Paper Jam

Overly dry paper often crinkles and bends when flowing through a Xerox machine and may jam at the drum. If this occurs, follow the specific instructions for the model number to remove the paper carefully from the drum, as moving it quickly can permanently damage the drum with scratches. Remove the paper from the loader, fan it and set it back in the machine.

Scratches or Lines on the Copy

When multiple scratches appear on the copied image, this could be caused by dirt on the glass surface. Clean the glass, as well as the small strip of glass on the automatic document loader, to fix the problem. If scratches are permanently embedded on the drum's surface, you'll have to replace the drum.

Error Codes 70 through 75

Error codes appear in some Xerox copy machines because there is an error with the imaging process or the drum. Remove and reinstall the imaging unit and restart the machine. If the machine doesn't work, you may need to replace the drum.

References

• Xerox: The Story of Xerography