Direct DVR Problems

DirecTV satellite receivers are available in several models, some of which feature DVR capabilities. Problems that come up with DirecTV DVR receivers are often resolved by troubleshooting the machine and making changes to the way you use it.

Screen Freezes/Buttons Inoperative

The DirecTV DVR may encounter software problems where the screen freezes or the buttons on the unit stop responding when pressed. Resetting the machine will clear the software error. To reset the DirecTV DVR, pull open the card panel door on the front of the unit and press the red "Reset" button.

Blue or Snowy Screen

A blue or snowy screen when using the DirecTV DVR player often indicates the wrong input is set on your television or the connection from the television to the DVR player is incorrect. To resolve the issue, press the "Input" or "Video" button on your television's remote control until the correct input is selected. Check that the cables running from your machine are connected to the "Component Video Out," "Video Out," "S-Video Out" or "HDMI" ports, and that the cables connect to the corresponding "In" ports on the television.

DVR Shuts Off

The DVR shutting off by itself during use is indicative of the unit overheating or a tripped circuit protection switch. Place the DVR in a well ventilated area and clean any dirt or debris from the vents. In the event the circuit protection switch was tripped, wait at least 30 seconds for the switch to reset, and consider plugging the DirecTV DVR into a surge protector.

References

• DirecTV.com: DVR Receivers User Guide