Dell Finger Scanner Problems
The Dell finger scanner uses biometric technology that authenticates your identity and improves computer security. There are several reasons why the scanner can fail and restrict access to your computer.
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Common Finger Scanner Problems
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Dell Finger scanner problems can be caused by software, hardware or a combination of both. The biometric technology relies on a security chip located on the motherboard as well as special software running on the laptop. Driver updates or shutting down the security chip are the most common reasons the finger scanner fails.
Trusted Platform Module Was Never Activated
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The finger scanning security technology requires the trusted platform module chip be activated. It will not work until activation is performed in the system setup.
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Trusted Platform Module Was Disabled
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Disabling the TPM chip in the computer's BIOS setup can also cause finger scanner problems. The TPM chip holds computer-generated keys used for encryption. If it is turned off, the finger scanner will not work.
Software Update Problems
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The Dell finger scanner can fail due to a corrupt driver update. System Restore will be required to roll back the driver to a date the scanner was known to be working.
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References
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- Photo Credit The laptop image by Mknace from Fotolia.com
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Comments
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Please if anyone knows which programs effect Dell Finger Print scanning, I need your assistance. Dell says another program is keeping me from logging in. Thank you for all your help.
