ISO Quality Manual Example

A quality manual is written to describe a company's International Standards Organization (ISO) quality management program. It has several sections describing the scope, procedures, processes and reporting procedures of the program. The manual is a guidebook and reference for employees and managers involved in the program.

Quality Management System

The quality management system section of the manual provides general information about the company's ISO program. It includes document requirements and outlines the control of those documents. It also includes reporting procedures.

Management Responsibility

The management responsibility section of the manual outlines the company's commitment and policy as it pertains to an ISO quality management program. The section provides goals and objectives for the program. It also outlines the responsibility of each management level.

Product Comprehension

The product realization section of the manual is an important aspect of the program. This section explains the process of the products, the design, development, production, purchasing, delivery methods and the customer. The section outlines the controls and measurement devices in place to guide production.

Measurement, Analysis and Improvement

The measurement and analysis section of the manual includes product measurement processes, customer satisfaction, improvement processes, reporting and documents. It also includes the internal audit process.

References

• ISO Quality Manual: Templates
• ISO 9000: Manual's templates
• ISO: Documentation requirements
• ISO9000 Plus: sample manual