VoIP Features & Benefits
While cheap international calls are one of the main reasons Voice over Internet Protocol, or VoIP, is popular, there are other benefits that come with VoIP. For businesses, VoIP has interesting and useful features that provide a rich and sophisticated experience for clients.
Other People Are Reading
-
Call Value
-
VoIp calls can be controlled by having pre-paid outbound airtime as well as having real-time billing to know the cost of each call and balance remaining.
Phone Extensions
-
Phone extensions can be hardware or software additions that allow for call forwarding, call authentication via PIN, call conferencing and voicemail.
-
Interactive Voice Response
-
VoIP allows for interactive voice response, where callers get to select from a voice menu what they want. In businesses, this can be then be interfaced with a computer system to add extra functionality, such as call forwarding or an after-call email response.
Equipment Choice
-
Many devices are now available that can connect to a VoIP network. Seamless transition to VoIP is possible by connecting the existing phone line to the VoIP network using special routers.
-
