Phone Call Recording Guidelines

Some businesses may monitor phone calls with customers.

While you may have a good reason to want to record a phone call, particularly if you're running a business, you'll need to follow certain guidelines and regulations.

Telephone Companies

Telephone companies are in the perfect position to record phone conversations. Before a recording device is put in place, though, the people who own the telephone line will need to be notified.

Businesses

If a business wants to record a phone call in order to better train its staff or keep a log of customer contact, it must have a recording at the beginning of the phone call to let the person on the line know that the conversation will be recorded.

Personal Calls

While the Federal Communications Commission doesn't have a set of laws regarding the recording of private phone calls, state regulations on this issue vary. Before attempting to record a phone call, make sure to check with your local and state departments to make sure that you're not in breach of any laws.

References

• FCC: Record Calls
• Privacy Commissioner: Guidelines for Recording Customer Calls