What Is PBX Integration?
PBX is short for private branch exchange, a private telephone system usually run or outsourced by a large company to direct incoming calls to the company to the appropriate extensions and to manage internal calls. PBX integration might describe any sort of integration with such a system, but it is most commonly used when a PBX is connected to a new computer operating system designed to interact with it.
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Advantages
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Having a computer operating system integrated with the company's telephone exchange allows company users to synchronise their computer and telephone use. For example, it might allow voicemail notifications to be sent to an email address or the ability click a number on a computer screen to make a call.
Integration Methods
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A PBX is usually integrated with a computer system via a gateway server running specialized integration software. Some computer companies, including Norton and Microsoft, have developed computer operating systems that can interact directly with PBX systems.
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Troubleshooting
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Integration of complicated network systems can be notoriously difficult. Many computer technician training programs offer intensive courses focusing solely on troubleshooting integration problems.
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References
- Photo Credit telephone image by Vasiliy Koval from Fotolia.com
