Proper Written Business Communications

Business writing is formal.

The ability to communicate effectively in the work place is not only an important skill, but also sometimes the difference between being let go or receiving a promotion. Written business communication differs from the writing style used elsewhere, and learning proper usage is critical.

Tone

Write workplace communications using non-discriminatory language. For example, write "salesperson" rather than "salesman." For effective workplace writing, write with confidence and courtesy.

Audience

Audience consideration is important in workplace communication. Writing documents tailored to the reader helps improve effectiveness. Workplace writing is also persuasive, and the writer should attempt to persuade the reader to do something. For example, a resume writer wants to move the reader into hiring him.

Considerations

Always use proper spelling and follow grammar rules. Slang language is not acceptable in any form of business writing. Spell check every document.

References

• Purdue OWL: Tone in Business Writing
• Purdue OWL: User Centered Design
• Business Writing Blog: Business Writing