Conference Call Training
Conference calls are business meetings that occur over the telephone. Rather than individuals sitting in one room and meeting face to face, conference calls give busy business people the chance to participate in a group discussion from the convenience of their offices, cars or homes.
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Etiquette
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Conference calls are successful only when all participants practice the appropriatecall etiquette. According to an October 2007 article in BNET, conference calls can easily become confusing if callers speak all at once or introduce a lot of background noise. Participants should be trained to minimize background noise and to speak during a call without interrupting others.
Function
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Conference calls are used often in the business world, so business people should be well-versed in how to use teleconference equipment. Some companies rely on their information technology staff to train employees to use the company's technology. Other companies send employees to external training.
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Leadership
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Employees must learn how to lead conference calls, as these meetings require a different use of leadership skills than face-to-face forums. Conference call training helps employees learn how to engage participants virtually, how to motivate teams without seeing them and how to make sure the calls are productive.
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