The Definition of Patient Management


Patient management is a service offered by health care providers to make their patients' experiences more convenient.


  • Some health care companies employ patient representatives to oversee patient management functions. Such functions include, but are not limited to, billing and payment activities, helping patients understand how their medication works and serving as a liaison between the patients and their insurance companies.


  • With patient management activities in place, patients have someone they can contact directly for support in regards to their health care services. Patient representatives are available to assist patients, which is beneficial when patients have questions or concerns.


  • Some types of patient management activities are being taken over by computer software. With advanced information technology, patient management systems are implemented in doctors' offices to help medical staff keep track of patient appointments, medication lists and financial information. According to Thomas Jefferson University, patient management systems improve the quality of care offered to patients.

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