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Telephone Courtesy Training

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Teaching telephone etiquette is essential to success in your business.

If you own a business where you and your employees will deal directly with customers on a daily basis, it's important to offer telephone courtesy training to your employees. Following the principles of telephone courtesy can also help you to remember the basic phone etiquette that will help you to retain your clients.

  1. Benefits

    • The benefits of telephone courtesy training for your business are far-reaching. When employees know how to answer the phone pleasantly and professionally, this will give your clients a good impression of your business. Customers are also likely to tell others how courteous and helpful your employees are, which could result in even more customers.

    Being Helpful

    • There are several facets of telephone courtesy that employees should be aware of. For instance, it is essential for you and your workers to clearly state the name of the business when answering the phone, and to end the greeting with a question like "How may I direct your call?'' or "How may I help you?''

    Considerations

    • Consider quizzing your employees on telephone etiquette and courtesy from time to time, to ensure that everyone remembers how to properly greet customers and provide appropriate answers to customer service questions. Offering small incentives for employees who are continually courtesy will also increase workplace morale.

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  • Photo Credit telephone 1 image by Aussiebloke from Fotolia.com

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