What Is HP OpenView Service Desk?
A suite of software products comprises the HP OpenView portfolio, a management software suite for business operations and IT. HP OpenView Service Desk (OVSD) is the software package for IT Service Management (ITSM).
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HP Service Manager Software
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HP Service Manager software is the new name of HP OpenView Service Desk. HP renamed its OpenView technology when the division moved to become part of its Business Technology Optimization (BTO) division. HP maintains that though the names of the offerings changed, the product architecture remained the same.
Core Functionality
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The HP Service Manager software takes a life-cycle approach to IT service management and is built on ITIL V3 best practices. It supports all key processes from ITIL V3 including service level management, change management and knowledge management.
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Certified Integration
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HP.com provides links to software vendors with certified integration to OpenView. For example, if you need workflow and process management or other functionality that HP Service Manager does not fully support, access the catalog to find a software vendor that offers the functionality, such as ValCom's WebSPOC software. Similarly, if you have a software package in use at your organization, you can see if it is certified to integrate with HP Service Manager.
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