How Do Restaurant Managers Instruct Employees to Handle & Protect Guest Property?

In a restaurant, guest property protection is an important part of guest satisfaction.

Dining out is one of Americans' favorite pastimes. Guests come to restaurants to relax, unwind, and forget the stress of the day. It is the restaurant manager's job to ensure that guests' property is handled and protected properly.

Credit Cards

Servers should maintain guest confidentiality at all times.

Protecting customers' personal information is the restaurant's highest guest property concern. Servers should be instructed never to leave guest credit cards unattended. Merchant copies of credit card receipts should also be retrieved as quickly as possible once the guest exits the restaurant.

Guest Personal Property

Personal property brought in by guests should be checked in with management.

Any personal property that guests ask an employee to assume responsibility of must be shown to and approved by a manager. This includes gifts, flowers and cakes. Coat check attendants are to follow the coat check ticket system to ensure that all guests' coats are returned to them.

Valet

Valet employees handle guest vehicles with care.

Valet employees must all have a valid driver's license. Valet employees should treat guests' vehicles better than they would their own. The restaurant will carry liability insurance coverage in case of an accident involving a guest vehicle being driven by a valet driver employed by the restaurant.

References

• Citicards: 10 Tips for Keeping Your Card Safe