Claim Adjuster Training

Claims adjusters process insurance claims.

Insurance claims adjusters handle payment requests, or claims, that policyholders submit to seek compensation for specific losses. Their duties include interviewing policyholders, inspecting allegedly damaged property and determining if and how much the insurance company should pay on the claim.

Function

Training for claims adjusters shows them how to process claims, evaluate damage, determine proper settlement amounts, and conduct interviews, investigations and research.

Prerequisites

Many claims adjusters are not college graduates, according to the U.S. Department of Labor, and the profession has no mandatory academic requirements. Employers prefer candidates with a college degree, relevant background and insurance experience.

Features

Entry-level claims adjusters usually receive on-the-job training under the guidance of experienced staff. They often begin with processing minor claims and advance to more difficult claims as their competence increases.

Long-Term Training

Employers frequently require claims adjusters to participate in continuing education because industry and legal developments continually affect the insurance field. Many claims adjusters complete company training classes, online courses or seminars offered through schools and professional organizations.

Considerations

Although requirements depend on location, claims adjusters can pursue licensing and voluntary certification to demonstrate their proficiency, reports the U.S. Department of Labor. Such credentials also help claims adjusters advance to higher-paying positions with more responsibility.

References

• U.S. Bureau of Labor Statistics: Occupational Outlook Handbook - Claims Adjusters, Appraisers, Examiners, and Investigators

Resources

• International Claim Association