Outbound Telesales Training

Outbound telesales training teaches cold-calling techniques.

Outbound telesales teaches participants how to cold-call customers to sell products or services. The training places emphasis on how to deal with rejections and customer motivation and questions. The training is perfect for those who have minimal experience in telephone sales.

Training

Outbound telesales courses focus on developing customer service agents into effective salespeople. Training is comprehensive and typically consists of teaching listening skills, cold-calling techniques, handling rejection, coaching the caller, closing the deal, effective telesales methods, call handling, pitching techniques, appointment setting, building rapport and conversational skills.

Type

Outbound telesales training can occur on the job. On-site training is useful as it provides an opportunity for agents to gain training experiences in the work environment. However, companies can choose to send agents to workshops and seminars that typically are one- to two-day sessions and may engage participants in calling simulations, role-playing exercises and hidden cold-calling methods.

Requirements

Outbound telesales training requires participants to have basic computer skills, such as typing, as well as customer service experience. In most cases, training is for participants who currently hold telesales positions who may need to hone existing skills. This allows participants to learn effective telephone selling techniques and then apply them to their current workplace.

References

• Sales DNA: Telesales Training Overview