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HR Sensitivity Training

Human resources (HR) sensitivity training empowers employees to be empathetic to the people they work with on a daily basis. Harassment and discrimination is a growing problem in the workforce, and sensitivity training can help to reduce the amount of harassment claims made each year.

  1. Function

    • HR sensitivity training should provide an understanding of how employees should treat others and how to overcome conflicts in a respectful way. Training sessions also expose employees to different situations that test their communication skills--for example, handling a difficult customer or interacting with a coworker who is acting in an unethical manner.

    Topics

    • Some of the specific topics covered in an HR sensitivity training session include active listening, conflict resolution and how to maintain a balance between employees' needs and the company's objectives. Organizations may require other course topics based on other factors and situations.

    Benefits

    • By implementing sensitivity training, employees understand how to make their needs known, and companies can complete policy and other operational changes more efficiently. Employees also learn to resolve conflicts on their own, without the need of intervention by HR.

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