Secretarial Self Evaluations: Job Performance
A good secretary is able to handle a variety of tasks, all of which are related to clerical and office work. Secretaries answer phones, greet clients, type reports, fax documents and enter data into computers. Those performing self-evaluations should make sure they are executing those tasks, and more.
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Typing
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Typing is an important part of a secretary's job, and typing speed is particularly important. Generally, an ability to type a minimum of 50 words per minute is acceptable--although some industries may have higher expectations based on their needs.
Customer Service
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Most secretaries provide important links between their company and its clients. It is vital to assess customer service skills during a self-evaluation. That includes professionalism, friendliness and strong communication skills. The ability to maintain a calm demeanor is essential when dealing with an unhappy client.
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Organization
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A good secretary is detail-oriented and an evaluation of job performance should gauge overall organizational skills, including filing and other record keeping, as well as administrative skills necessary to assist a superior in scheduling and managing appointments and meetings.
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