Phone Etiquette Guidelines

A pleasant telephone manner can make someone's day.

Speaking to a pleasant person on the other end of the telephone can make someone's day. Telephone etiquette guidelines are there to ensure that the wheels of business and pleasure run more smoothly.

Significance

Following phone etiquette guidelines ensures that the person at the other end is treated like a human being and not a machine. The caller feels valued and respected if the other person on the phone is courteous and listens to what she is saying.

Features

The A to Z of Manners & Etiquette website offers guidelines for making and receiving calls. People making a call should ask if it is convenient for the other person to talk, speak clearly into the phone and apologize if they call a wrong number, rather than simply hanging up. People receiving a call should greet the caller pleasantly, even if they are busy, take messages for others clearly and politely and let the caller hang up first, the website says.

Considerations

Telephone etiquette guidelines can be applied to business or pleasure. Regardless of whether someone is talking to a friend, co-worker or stranger, it is courteous to listen to what she is saying, not to interrupt while she is speaking, and to be pleasant and polite.

References

• a-to-z-of-manners-and-etiquette: Tips On Telephone Etiquette