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Phone Etiquette Training

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Proper phone etiquette is essential in the workplace.

Proper telephone etiquette is essential to communicating in your professional and personal life. According to the University of Missouri, it can also be key to helping a person get a job or internship.

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      • Take a detailed message. leave a message image by Nevena Kozekova from Fotolia.com

        According to Ohio State University, proper phone etiquette also includes taking detailed phone messages. If you are taking a message, ask for the caller's full name, and spell it correctly. Write the date and time of the call. Take down the message from the caller, including any action that needs to be taken, such as if the person needs to be called back.

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    • Photo Credit woman talking on cell phone / mobile phone image by Katrina Miller from Fotolia.com business call image by Gerald Bernard from Fotolia.com woman eating at an restaurant image by .shock from Fotolia.com business phone call image by Leticia Wilson from Fotolia.com leave a message image by Nevena Kozekova from Fotolia.com

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