Role of a Modern Front Office Manager

The front office manager oversees front desk operations.

Front office managers supervise the front-end activities of a business. Companies, hotels and government agencies all employ front office managers. Unlike other administrative positions, office managers delegate duties, resolve customer complaints and work under the supervision of upper-level management.

Job Competencies

Employers expect a modern front office manager to demonstrate excellent communication and leadership skills. Core competencies in this type of job include advanced administrative skills, excellent telephone etiquette and creative problem solving for all aspects of an office environment.

Duties

A front office manager supervises and, in most cases, trains administrative staff. Additional responsibilities include purchasing office supplies, creating letters and memorandums, handling customer inquiries and complaints, and managing mail distribution.

Considerations

The front office manager is a high-profile supervisory position. In some cases, a front office manager is on call and must be readily available to handle last-minute issues. These responsibilities make the job more demanding than other administrative positions.

Salary

The average annual salary for a front office manager was $45,000 as of August 2010, according to job resources portal Indeed.

References

• Indeed: Front Office Manager Salary
• Education-Portal.com: Job Description for an Office Manager