VoIP Strategy
VoIP stands for Voice over Internet Protocol, which is technology that integrates phone and Internet access. A strategy for VoIP will include preparing to convert to a VoIP system and training users on features of the system.
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Equipment
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VoIP technology requires a broadband Internet connection. If you have a lot of users on the system, you must ensure that your connection has the necessary bandwidth to handle Internet data and voice data. Some business systems will require software and hardware installations.
Effects
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VoIP technology integrates phone and computer data systems. This allows users to communicate via their computers, creating many mobility options that can affect business strategy and operations. To implement a VoIP strategy, you will need to train staff on how to use and best take advantage of these new tools to increase productivity and improve collaboration.
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Considerations
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VoIP requires a functional Internet connection, so a VoIP strategy must ensure a reliable connection for users. VoIP will not work during power outages or Internet service interruptions, and there can be issues in connecting directly to emergency services like 9-1-1.
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