The Average Salary of a Customer Service Lead

Customer service leads should have excellent interpersonal skills.

Customer service is crucial to the functioning of any business. A customer service lead is hired to oversee the entire customer service team and ensure that customers are satisfied with a product or service.

Base Salary

According to a survey from the U.S. Bureau of Labor Statistics, the average customer service lead brings in $30,290 per year as of 2009. This equates to them earning an hourly wage of $14.56. The middle 50 percent of these professionals bring in between $23,980 and $38,480 per year.

Industry

The top-paying industries for this profession are the postal service (where the median annual income is $59,501 per year), the pipeline transportation of natural gas industry ($53,870 per year) and the aerospace industry ($46,930). The lowest-paying industries for these professionals include business support services ($26,090), employment services ($28,670) and the insurance industry ($34,990).

Geographic Location

The state in which a customer service lead practices can significantly impact his salary. The top-paying states for this career path include Connecticut ($38,260), California ($37,580) and Delaware ($37,170). The states in which these workers bring in the lowest salaries include South Dakota ($25,730), Utah ($27,570) and Georgia ($32,010). It is also important to note that customer service leads working in metropolitan areas typically bring in higher annual salaries than those working in more rural areas.

References

• U.S. Bureau of Labor Statistics: Customer Service