Call Center Sales Training

Call center salespeople usually have effective communication skills.

Call center salespeople train to understand the methods, tools and procedures that companies use to solicit orders for goods or services over the telephone. Experienced salespeople usually have time-management aptitude and effective communication skills.

Degree Requirements

Employers seek candidates with at least a high school diploma or GED certificate to fill a call center salesperson vacancy, indicates the U.S. Bureau of Labor Statistics. For senior roles, employers favor job applicants with relevant work experience and an associate degree.

Training Content

A 2010 BLS survey shows that a new call center salesperson usually receives practical training after being hired. Most employees require less than one year of training alongside adept telemarketers, indicates O-Net OnLine. Call center salespeople learn how to deliver prepared sales talks, contact potential customers by telephone and record names and reactions of prospects contacted.

Technology

According to O-Net OnLine, participants in call center sales training sessions familiarize themselves with tools and equipment such as multipurpose telephone systems, call center communication equipment, caller identification systems and scheduling software.

References

• O-Net OnLine: Telemarketers
• Bureau of Labor Statistics: Customer Service Representatives
• Call Center Training Solutions: Call Center Course Offerings