Definition of a Customer Service Administrator

The duties of a customer service administrator can vary, depending on the job.

Customer service administrators are responsible for doing secretarial and clerical work for people who deal with customers. They are an important part of a company, helping customer service agents successfully handle complaints and questions.

Function

Customer service administrators answer telephones and emails, deal with invoices and file reports. The job will vary from company to company. Some customer service administrators may help salespeople make sales or even do some accounting.

Qualifications

Customer service administrators must possess strong written and spoken skills since they will deal with customers and sales agents. Although most of these jobs do not require more than a high school diploma, many companies prefer customer service administrators with job experience.

Pay

According to PayScale.com, customer service administrators make between $10 and $20 per hour, based on experience, as of August 2010. In some jobs, customer service administrators also make a percentage of the commission on sales as well.

References

• U.S. Bureau of Labor Statistics: Secretaries and Administrative Assistants
• U.S. Bureau of Labor Statistics: Customer Service Representatives
• PayScale: Hourly Rate Snapshot for Sales Support Specialist Job