Job Description of a Product Support Engineer
A product support engineer helps improve the quality of products in corporate manufacturing processes. The engineer develops and performs tests to gauge product safety levels and recommends options for defect or waste elimination.
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Duties
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A product support engineer receives complex inquiries from customers, troubleshoots potential product defects or malfunctions and follows up with clients to evaluate the efficiency of repair activities. The engineer also communicates with supervisors and co-workers and records product defect information.
Skill Set and Tools
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A product support engineer must have good vision and hearing, communication skills and an analytical disposition, according to O*net Online. A product support engineer often uses bump testers, calorimeters, cord anchorage pull machines and product safety documentation software.
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Academic Requirements and Earnings
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An associate's or bachelor's degree in information technology or engineering is usually necessary for a product support engineer position. Employers consider professionals with less education if they have practical experience. As of 2010, the average annual earnings of product support engineers were $89,000, according to Indeed, a career resources website.
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References
- Photo Credit product image by Leticia Wilson from Fotolia.com
